Policy
Returns & Cancellation
What can be returned, what can be cancelled, and how to raise either with us.
We are writing this policy properly rather than publishing terms we have not agreed. Until it is published here, please contact us for the current terms that apply to your order — we will tell you exactly where you stand before you commit to anything.
Both numbers are for orders and enquiries.
Cancelling before delivery
This section will state when an order can be cancelled and what happens to any amount already paid. No period and no figure are stated here yet.
We are finalising the exact wording of this section. Ask us and we will tell you precisely where we stand today — on WhatsApp or by phone.
Returning a delivered piece
This section will state the return window and the condition a piece must be in. No window is stated here yet — ask us before you buy and we will tell you exactly what applies.
We are finalising the exact wording of this section. Ask us and we will tell you precisely where we stand today — on WhatsApp or by phone.
Made-to-order and customised pieces
This section will state how cancellation and return work for a piece built to your specification, which is necessarily different from a stocked piece.
We are finalising the exact wording of this section. Ask us and we will tell you precisely where we stand today — on WhatsApp or by phone.
Faulty or incorrect pieces
This section will state what we do when a piece is not what was ordered or is not sound. Raise it with us on either number and we will deal with it.
We are finalising the exact wording of this section. Ask us and we will tell you precisely where we stand today — on WhatsApp or by phone.
How a refund is made
This section will state the refund method and the time it takes. No period is stated here yet.
We are finalising the exact wording of this section. Ask us and we will tell you precisely where we stand today — on WhatsApp or by phone.
Collection of a returned piece
This section will state who collects a returned piece and who bears the cost.
We are finalising the exact wording of this section. Ask us and we will tell you precisely where we stand today — on WhatsApp or by phone.