Policy
Warranty
What is covered, for how long, and how to make a claim.
We are writing this policy properly rather than publishing terms we have not agreed. Until it is published here, please contact us for the current terms that apply to your order — we will tell you exactly where you stand before you commit to anything.
Both numbers are for orders and enquiries.
What the warranty covers
This section will state precisely which parts of a piece are covered — frame, joinery, finish, upholstery, and mechanisms are usually treated differently.
We are finalising the exact wording of this section. Ask us and we will tell you precisely where we stand today — on WhatsApp or by phone.
How long it lasts
This section will state the warranty period for each covered part once it has been agreed. No period is stated here yet — ask us about the piece you are considering and we will tell you what we stand behind.
We are finalising the exact wording of this section. Ask us and we will tell you precisely where we stand today — on WhatsApp or by phone.
What is not covered
This section will state the exclusions plainly, including normal wear, timber movement with humidity, and damage from misuse.
We are finalising the exact wording of this section. Ask us and we will tell you precisely where we stand today — on WhatsApp or by phone.
Caring for your furniture
This section will describe the care that keeps a warranty valid, once the finishing process it depends on has been documented.
We are finalising the exact wording of this section. Ask us and we will tell you precisely where we stand today — on WhatsApp or by phone.
Making a claim
This section will state how to raise a claim and what we need from you. Until then, contact us on either number and we will take it from there.
We are finalising the exact wording of this section. Ask us and we will tell you precisely where we stand today — on WhatsApp or by phone.
What we do about a valid claim
This section will state whether a covered fault is repaired, replaced, or refunded, and who decides.
We are finalising the exact wording of this section. Ask us and we will tell you precisely where we stand today — on WhatsApp or by phone.